Customer Service that Exceeds Expectations
Our organization combines the responsiveness of a small firm with the support capabilities of a large one. As a result, clients receive accurate information and answers quickly, regardless of the hour. When partnering with IPC International, these are the elements of customer care that you can expect from every member of our team.
Rapid response – Security issues cannot sit in an inbox or meander through a bureaucratic process. Whether inquiries are directed to local security teams or our corporate office, your issue will be addressed quickly – by trained and experienced customer care professionals.
Proactive approach – An ounce of prevention is worth a pound of cure: our field teams and customer care personnel conduct regular surveys and monitor activities in order to identify potential problems before they occur.
Corporate support – Our field teams are backed by regional managers, senior portfolio managers and a corporate group that have one thing in common: a strong desire to satisfy client needs and be available at all times to listen and respond.
More than 450 clients worldwide rely on IPC to protect their people, property and assets. At the core of every relationship is our dedication to customer service.