IPC International Corporation

While many industries have been swept up in the wake of the recession, few have been affected as much as retail and security. And with that new reality comes the motivation to respond to change. One of the key components to IPC's ability to transform efficiently and effectively is its ability to learn and develop. From executives to frontline officers, IPCs focus on training as a value-added discipline has it prepared for any contingency and requirement of the marketplace.

Many properties have seen the value of IPC training programs. Whether its industry leading initial officer training, its blended approach to Supervisor training, or its growing online capabilities, the learning is constant for IPC personnel. In fact, IPC training workshops are often used as key solutions to the challenges that security faces. IPC offers various learning solutions but four workshops stand out and have seen increased requests in the past few years. The workshops include Leadership Development, Diversity Awareness, Customer Service, and Verbal Communications. Led by a member of IPC's corporate training team, these hands-on, scenario-based workshops have helped hundreds of officers, tenants, and management personnel perform better and become capable of immediately using the new skills. In fact, there are numerous properties that have an annual schedule for such workshops, having seen the stark improvement of attendees following the training.

This additional training has resonated with IPC Employees and clients alike. IPC Regional Manager Kevin Corbett commented, "Our world-class training enables us to respond to the ever-changing issues that face our client's properties. It provides increased value through a higher level of service and security delivery."

IPC's reputation for training continues to grow on other fronts as well. IPC team members publish and speak on a regular basis on such topics as workplace ethics, leadership development, K9 services, or counterterrorism. Such expertise found on one team explains the growing demand for their services. In fact, IPC's training has also become a revenue stream for the company as the demand for timely, effective training grows. IPC delivers its workshops, consulting, AED expertise, and Train The Trainers around the globe, and also licenses its materials to internal security programs.

The increased demand for IPC's training resources is a testament to IPC's commitment to service excellence. Don Sandel, Senior Vice President of Training and Professional Development, added, "We continue to find ways to enhance the service offerings we bring to our clients. Our training is just one way we do this and it truly is an advantage to our officers and to the properties they serve."